Current Customer Service Announcements

Monthly Billing Statement

Monthly billing statements are sent on the 15th of every month prior to that month’s service. Your bill is due on the first of every month.

Submit timely monthly payments

To ensure your account does not become delinquent, payments should be made by the 1st of each month. However, in the event MI-Assistant does not receive your payment the following will apply:

30 Days Past Due	Contact Agency
45 Days Past Due	Deactivation of account (no updates, support or service).
60 Days Past Due	Account will be cancelled. If payment is not received within 10 days account will be sent to collections.

To check your account activity, choose Maintenance Breakdown or Account Summary from the menu on the left.