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There were 36 questions found in this category:
  1. Address Family Not Supported by Protocol
    TCP/IP isn't bound to the network card. Contact IVANS 800-548-2675 Option 3,2,1. For more error information: http://www.picknowl.com.au/kc/errors/dunerrors.asp

  2. C:/WINNT/system32/autoexec.nt The system file is not suitable for running MS_DOS and Microsoft Windows Applications. Chose '''''''''''''''
    If this error occurs, when the download tries to prep the download files or when trying to edit something from a DOS prompt,  the autoexec.nt  is missing from the windows system directory or is corrupt.  Please call your hardware vendor to resolve this issue.

  3. Can one computer dial up to IVAN's and another computer process the download?
    No, it all needs to be done from the same workstation. It is HIGHLY recommended that the agency only download from one computer.

  4. Can the company download be done via internet?
    IVANS has two servers that companies download to: IE and EC servers. The EC server can be connected to via internet. The IE server can only be connected to via modem. Not all companies are able to download to ECS. For more information on ECS or a list of companies that can download to this serv...

  5. Can the time be changed that the computer dials out to IVANS?
    The icon that sets the computer to dial out to IVANS is programmed to dial out at 6:00 a.m. Mon-Fri. This cannot be changed.

  6. Deleting a company from company download
    Contact MI-Assistant by email, fax or phone. MI will contact the company and notify our Accounting Department to make the appropriate changes to your account.

  7. Does everyone have to be out while processing the download?
    It is highly recommended that everyone else exit the system when a user is processing the download. Because the download is an automated process, it could create an error if the download is processing a policy on a client that another user has open.

  8. Download appears to be deleting a vehicle that the company says was sent in the download.
    Check the dec sheet or contact the company to see if two vehicles on the policy have the same VIN. The download matches vehicles by VIN. If the VIN matches, the users doesn't have to update eplaceadd a vehicle, it simply gets overwritten. So if vehicle #1 has a VIN of 123 and vehicle #2 has the sa...

  9. Download error report states the following:The auto/home line of business was removed from policy
    The company cancelled either the home or auto part of the package policy.

  10. FYI - For old policy term -processing skipped
    The policy that is in the system has more current effective and expiration dates than what the company is sending. Nothing will process for that transaction but this message will be tranlogged. It is not necessary to fax FYI error messages to Support.The agency may need to check the dec page to see ...

  11. How to look at past information that was downloaded.
    Go into the MI Management system.Select Tasks from the banner bar. Select View Company Information. Go to Transactional Log and change the process date to the date that the information was processed by clicking on the down arrow and selecting the certain month and day. ...

  12. How to print a memo that was downloaded from the company
    Go to Tasks, View Company Download Information, View Company Memos. Select the date. Highlight the Memo and click Print Memo.

  13. How to print the Download Error Report.
    Click on Tasks on the Banner.Highlight View Company Download Information and click on Execute.Click on Error Log.Go to Report Preview to preview the report or click on the printer icon to print.

  14. How to set the flag to have the system prompt you when a vehicle is going to be deleted.
    Go to Tasks and select View Company Download Information task. Go into the CompanyInfoSetup. Go to the Agency Mapping Flags. Take the check mark off to have it prompt to delete the vehicle. This flag cannot be setup on a per company basis

  15. How to view the Download Transaction Log
    Go to Tasks on the Banner.Highlight View Company Download Information and click on Execute.Click on transaction log.Click on report preview.To Print, click on the printer icon.

  16. Is there information in the IVANS mailbox?
    Please perform a Service Request to contact Technical Support for this issue. Thank you

  17. Key Violation in download.
    Run a Selective Dtutil the area that the download is processing (i.e. Personal Auto). Restart the download again.

  18. One family member/driver is missing from policy, and the company says they downloaded the information.
    It is possible that one driver is overwriting another in the download process. If two people have the same date of birth and their names begin with the same first three letters, the system cannot distinguish these as separate drivers and the second will overwrite the first. This is most commonly s...

  19. Phone Number for IVANS
    1-800-548-2675 Please listen to the options and select the option that pertains to the nature of your call.

  20. RASAPI21.DLL is missing
    On NT networks, RAS needs to be installed. Call IVANS at 800-548-2675 Option 3,2,1.

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