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There are several reasons to reverse a payment:
a. Payment was entered on the wrong client.
b. Payment check was returned non-sufficient funds.
c. Payment was entered in IMSwin instead of accounting software.

1. Click on Receipts on the Banner.
2. Find the client and the receipt and click on OK.
3. In the upper right hand corner, the receipt information will be visible. Click on VOID button.
4. "Are sure that you want to void this receipt?" Answer "Yes." This will create the appropriate reversing transactions and change the status of any invoices that were paid off with this receipt back to OK.

If the receipt was voided because it was entered on the incorrect client, re-enter the receipt on the correct client. Make sure to use the current date when re-entering the receipt. It will make cash reconciliation easier in the accounting software.

If voiding the receipt for any other reason, it would be helpful to post all other payments received for the day to accounting software BEFORE voiding the receipt. Then void the receipt and post it to accounting software by itself. This will also make cash reconciliation easier.

If the receipt was voided because of non-sufficient funds, do an endorsement in Billing Setup on the Agency Invoices tab to charge a service fee to the customer.