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1. Go into Billing Setup on the policy that has the return premium.
2. Go to the Agency Invoices tab and do an endorsement for a negative amount.
3. OK the invoice and exit Billing Setup.
4. Go to the Invoices locator and use the filter to select the customer.
5. Double click on the status of the credit endorsement invoice. The status will change to PAID, and the credit button will light up.
6. Click on Credit button.
7. Click on Refund by Check.
8. Click on Accept the Refund Amount.
9. Click on Accept button to save the refund.
10. Go to the accounting software and write the refund check.

Note: When writing the check, credit the cash account and debit the Checks to Issue account. The Checks to Issue account should always have a balance of zero.