Fiserv FSC, Inc.

FSC Manager Newsletter

April 18, 2008

Service Link

New Transactions Available

Auto Owners added the Make Payment transaction to Service Link.

Kemper added Claims and Policy View transactions to Service Link.

Contacting Customer Service

Midwest: 800-401-2895

West Coast: 800-433-2550

· Split the screen into two areas.  This will allow users to split a commission between multiple producers.

 

 

 

 

 

 

 

 

 

Version 8.1   

FSC offers free, unlimited, online training for all customers!  Every week FSC holds ten training sessions on common areas of the system.  Anyone can sign up for these sessions at no cost.  To register for these sessions, click here.  In the Search For field, type FSC Manager and click Go.  A list of available sessions will appear.  Click on the topic to see a brief outline and then register.

Don’t Forget Training

Tech Support Archives     

Can producers/companies be deleted from the system?

Producers and companies can not be deleted from the FSC Manager.  You can set a producer or company to inactive by changing the status on the producer or company information tab in the System area.

 

How do you print a blank ACORD form?

To print a blank ACORD form, go to Apps (on the banner).  Select the type of application to be printed.  Highlight the policy type and click the Blank Forms print icon.

 

Can a payment be entered and a receipt printed without having to do any accounting entries?

Yes, you can enter a payment and print out a receipt for your direct billed clients without having to do any accounting through Simple Receipts.  To register for Simple Receipts training click the click here link in the section above on training.  This will direct you to our training website, where you can register for the next Simple Receipts training.

 

How do you change what appears on the Client Locater?

To change the settings on the Locater, open the locater and click on the red arrow.  Anything displayed in the list at the right can be dragged into one of the top three fields to display in the locater.  You can add to this list by clicking on Modify Setup and adding additional fields from other tables.  For assistance when adding to the list please contact Customer Support at 1-800-401-2895.

 

 

 

 

 

 

 

We are currently working on the next version of FSC Manager.  One area that will be enhanced is the Direct Bill Commissions area.  The enhancements include:

· There will be better handling of commissions downloaded as packages.  Currently, these do not match with any policy.  Now they will be matched by policy number alone rather than policy number and line of business.  It will use the producer information found on the first policy that matches.  However, on the Book of Business and Producer Commission Statements, it will display as PPKGE or CPKGE rather than individual lines of business. 

 

· Adding a report on the Client Screen under DB Comm tab, so users can print a list of premiums paid through direct bill commissions for the customer.